Fulfillment Policy
Return Policy
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging.
To start a return, you can contact us at info@northstarforge.com
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@northstarforge.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned,custom made items, products that have been used, items without its original packaging, and we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
Merchandise must be returned within 15 days of delivery. If returned after 15 days, a store credit will be issued.
We will notify you once we’ve received and inspected your return, products must be unused, new condition. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@northstarforge.com.
If the product does not adhere to the above policy, a 20% restocking fee may be applied for returns.
Class Cancellations Policy
Any class cancellations forfeits the full class fee. In the unlikely event of a class being canceled by the instructor, all class fees are fully refundable. However we are not responsible for any other costs incurred.
You must be in reasonably good physical condition in order to successfully complete any of my classes. Bladesmithing requires a degree of exertion. The dangers for those who have mobility issues will make these classes difficult or impossible to complete. When in doubt, phone me on 612-597-5639 to discuss or email info@northstarforge.com
We reserve the right to deny classes to anyone who we consider not physically or mentally capable of completing the given class.
Contact Us:
If there are any questions regarding our payment and refund policies, you may contact us using the information
below.
Email: info@northstarforge.com